Frequently Asked Questions
Everything you need to know about America's oldest apothecary.
What is the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on the carrier's website to monitor your delivery status.
Do you offer international shipping?
Currently, we ship to most countries worldwide. Please note that international orders may be subject to local customs fees, taxes, and duties which are the responsibility of the recipient.
What is your return policy?
We accept returns on unopened and unused products within 30 days of purchase. Due to the nature of personal care items, we cannot accept returns on products that have been opened or tested.
Are C.O. Bigelow products cruelty-free?
We are committed to ethical beauty. C.O. Bigelow does not test our finished products or ingredients on animals, nor do we delegate this task to others.
Can I use multiple promo codes on one order?
Our system allows for one promotional code per order. Discounts cannot be combined with other offers, clearance items, or subscription services unless specified.
How can I sample a product before buying?
We include complimentary samples with every online order. While we cannot guarantee specific samples, we try to include items that complement your purchase.